Joe Turner's Blog - Customer Expectations Articles

Read my Customer Expectations Articles

Customer Satisfaction & Appreciation - That's My Job!

When I come into work each day, my purpose is to make each of my customers feel appreciated and to know that I recognize how valuable your time is.

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I Want to Get to Know You Better!

I recognize how quality plays a major role in your buying decisions. I suspect this is just one of the many things we have in common. The key to quality customer service is building good relationships with all...

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I Want You to Love Your Entire Car Buying Experience!

Purchasing a vehicle is the reason you came into my dealership, but just because you came to my dealership does not guarantee you will stay, come back, or even buy from us.   I know the experience...

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End of the Year Upgrade!

The calendar is slowly turning its page to the end of the year. Some of us use this time to reflect on our past year and how we spent our time. If you spent lots of time this past year waiting and searching for a good...

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Customer Service Checklist

The phrase "customer service" is used so frequently, it has become overused and undervalued. Every person wants their customer service experience to be memorable. Unfortunately, not every salesperson is ready to...

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I Am Ready to Listen to Your Car Needs

Do you feel like you are being heard? I know sometimes it may feel that your wants and needs may go unheard or just straight up ignored, but that is not the case when buying a vehicle from...

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